33mbm Privacy Policy

1 Information We Collect

33mbm collects various types of information from you that help us provide our services, ensure security, and improve the user experience. The types of information collected are described in detail below:

• Identity Information: Full name, date of birth, national ID number or passport number (for identity verification).
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, Rocket, or Upay mobile banking numbers; transaction history.
• Usage Information: IP address, device type, browser version, page visit records, and gaming activity.
• Communication Records: Your conversations with our support team via live chat and email.

2 How We Collect Information

We collect your information in the following ways:

• Registration Process: When you create an account on 33mbm, the required information is provided at that time.
• Automatic Collection: Information about your usage patterns is collected through cookies, web beacons, and similar technologies.
• During Transactions: At the time of deposits, withdrawals, and other financial activities.
• Customer Support: When you contact us via our 24/7 live chat or email.
• Third-Party Verification Services: Through trusted service providers for identity and age verification.

3 Purpose of Using Information

33mbm uses your personal information only for specific, legitimate, and transparent purposes. The main reasons we use your information are described below:

• Account Management: To create, verify, and keep your account secure.
• Identity Verification (KYC): To confirm your age and identity — in particular to prevent access by those under 21.
• Transaction Processing: To carry out secure financial transactions via bKash, Nagad, Rocket, and Upay.
• Customer Support: To resolve your questions and issues quickly.
• Fraud Prevention: To detect and prevent suspicious activity and maintain platform security.
• Platform Improvement: To analyse user experience and improve our games, bonuses, and services.
• Legal Obligations: To comply with applicable laws and regulations.

4 Disclosure of Information and Third Parties

33mbm may share your information with third parties in the following limited circumstances:

• Payment Processors: With trusted payment gateway providers to carry out financial transactions.
• Identity Verification Services: With reliable verification organisations to complete the KYC process.
• Technology Service Providers: With providers of server hosting, analytics, and security services — under strict confidentiality agreements.
• Law Enforcement Agencies: Where there is a legal obligation or a court order is received.
• Fraud Prevention Organisations: To help prevent financial crime and fraud.

All third parties we work with are contractually bound to keep your information confidential and to use it only for the specified purpose.

5 Data Protection and Security

33mbm applies advanced security measures to protect your personal information. Our security measures include:

• SSL Encryption: All information transmitted on our platform is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Your information is stored on secure, access-controlled servers.
• Two-Factor Authentication: An additional security layer is used when accessing your account.
• Regular Security Audits: Our systems undergo regular security audits.
• Access Controls: Only authorised staff can access your information.

6 Cookie Policy

Cookies and similar tracking technologies are used on the 33mbm website. Cookies are small data files stored on your device that help us improve our services.

• Essential Cookies: Required for the core operation of the website — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To understand how users interact with our platform.
• Security Cookies: To detect and prevent fraud.

You can manage cookies through your browser settings, however disabling cookies may cause some platform features to not work properly.

7 Data Retention Period

33mbm stores your personal information only for as long as necessary. The retention period depends on:

• All information is retained for as long as your account remains active.
• Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory obligations.
• Financial transaction records are retained for a defined period in accordance with applicable regulations.
• Certain information may be retained for a longer period where needed for fraud resolution or dispute settlement.

8 Your Rights

As a user of the 33mbm platform you have the following rights:

• Right of Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction if your information is inaccurate or incomplete.
• Right to Erasure: In certain circumstances you can request that your information be deleted (however it may not be possible to delete all information due to legal obligations).
• Right to Object to Processing: You can object to your information being used for marketing purposes.
• Right to Data Portability: In certain circumstances you can request a copy of your information.

To exercise these rights or if you have any questions about your information, contact us: [email protected]

9 Protection of Minors

33mbm is for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

• We carry out an age verification process at the time of registration.
• If we become aware that information has been collected from a minor, we will immediately close that account and delete the information.
• If a parent or guardian suspects their child is using our platform, please contact us.

10 International Data Transfers

Our servers and service providers may be located outside Bangladesh. In such cases your information may be transferred internationally. For any international transfer we ensure that:

• Adequate data protection measures are in place in the country to which the information is being sent.
• Appropriate agreements and security measures have been put in place with the recipient of the information.
• Your information will remain protected in accordance with the standards of this policy.

11 Policy Changes

33mbm reserves the right to change or update this privacy policy from time to time. For any significant changes:

• We will update the "Last Updated" date on this page.
• For important changes, a notification may be sent to your registered email address.
• Continued use of the platform after changes have been made will be taken as your agreement to the updated policy.

We recommend you visit this page regularly to stay informed about the updated policy.

12 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali.

Our privacy team is committed to responding to your requests promptly. Protecting your information is of the utmost importance to us.